Frequently asked questions

What is Blanc Project?

Blanc Project offers understated, timeless fashion for women and men, as well as a selection of home goods. Pieces designed to last, blending Parisian minimalism with timeless elegance.

Is delivery free?

Yes, shipping is free on all orders in France, Italy, Spain, Czechia, and the United States, with no minimum purchase and no hidden conditions. See our shipping policy.

How long does delivery take?

Your order is prepared and then shipped with a tracking number:

  • Processing1–2 business days
  • Shipping3–7 business days
  • Estimated total4–9 business days
Which countries do you ship to?

We currently ship to France, Italy, Spain, the Czech Republic, and the United States. Shipping is free to all of these countries. See our shipping policy.

What is your return policy?

You have 30 days from delivery to return your items, in addition to your statutory 14-day right of withdrawal. Email us at support@blanc-project.com. See our refund policy.

How long do refunds take?

Refunds are generally processed within 7 business days after your item is received and inspected. Your bank or payment provider may need additional time. See our refund policy.

Do you accept exchanges?

Yes. Email us at support@blanc-project.com to arrange an exchange for another size or item.

What payment methods do you accept?

We accept major credit cards and secure online payment methods. All transactions are encrypted. See our payment policy.

Are my personal and payment details protected?

Yes. We do not store your sensitive payment data, and payments are protected by encryption. See our privacy policy.

What should I do if my order hasn't arrived?

First, check the tracking link in your shipping confirmation email, or track your order. If your package hasn't arrived within the estimated delivery window, email us at support@blanc-project.com and we'll open an investigation.

Can I modify or cancel my order?

As long as your order has not been shipped, we can often modify or cancel it. Write to us as soon as possible at support@blanc-project.com.

What should I do if I receive a defective item?

Write to us at support@blanc-project.com with your order number and a photo of the item. We can offer you an exchange or a refund.

Need more help?

Our team can be reached at support@blanc-project.com or via our contact page.